Customer Care Executive Jobs in Gurgaon - Giftcart

Customer Care Executive
150000 - 350000 Per Year
Last Date 22 Nov 2018
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Giftcart - Job Details

Date of posting: 23 Oct 18

Designation: Customer Care Executive


  • You will be responsible for acting as a liaison between customers and company. 
  • You will assist with complaints, orders, errors, account questions, billing, cancellations, and other queries. 
  • Handling Inbound and Outbound calling and other web processes. Involved in Lead generation.

Job Description:

  • Interact with customers by phone, e-mail or online chat concerning various care issues
  • Solicit cross-selling and up-selling opportunities within the customer care experience
  • Coordinate with category team members to for solutions to customer issues
  • Responsible for resolving customer query related to product, services and billing
  • Attract potential customers by answering product and service questions; suggesting information about other products and service
  • Assist with placement of orders, refunds, or exchanges.
  • Attending to all Inbound calls and enquires on other web processes – email, chat etc
  • Making Outbound calls for lead generation and responding to customer enquiries.
Skill Sets Needed:
  • Minimum qualification required is Graduation
  • Must be excellent in Written and Verbal communication in English
  • Must be focused on delivering quality work
  • Should possess problem solving skills
  • Good interpersonal skills
  • Should have documentation skills, active listening, phone skills, resolving conflict, analyzing Information and multi-tasking
  • Job Type: Full-time

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support,Analyst / Analytics,Logistics / Transportation
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About Giftcart

Giftcart is an e-commerce portal offering online gift recommendation services, personalized gift ideas and great user experience to help shoppers save time and money by providing top quality gift items. The online e-commerce company also offers finest gifting experiences across genders, occasions, and personality types.

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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Giftcart recruiting Customer Care Executive candidates nearby Gurgaon.Giftcart vacancies for Customer Care Executive is recruited through Written-test, Face to Face Interview etc.
Giftcart Company recruits a lot of candidates every year based on the skills English Speaking. The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon can apply for Customer Care Executive position in Giftcart. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Giftcart recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Giftcart and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Giftcart and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Giftcart and near your city and get a secured career.