Customer Care Executive Jobs in Gurgaon - Global Travel
Job Description
Customer Service Representative Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Job Particulars
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id480687
Job Category Tech Support , Analyst / Analytics , Logistics / Transportation
Locality Address
State Haryana
Country India
About Company
Global Traveltech is leading travel Technology expert providing Online travel technology and BPO services was founded in the year 2012. Created to empower the Online Travel Agents with instant booking and comprehensive choices, the company began its journey in the US travel market. It aimed to offer a range of best-value products and services along with cutting-edge technology and dedicated and trained Call Center Agents.
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