Freshersworld does not charge any amount for job placement. Beware of fraudsters who ask you to pay on the pretext of giving a job. Know More

Post A Job

Customer Care Executive Jobs in Gurgaon,Noida - Digitech corp

Customer Care Executive

Digitech corp
experience-icon 0 Years
salary-icon 15000 - 27000 Monthly
qualification-icon Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BCA, Vocational Training, Other Graduate, Other Post Graduate
Expired

Posted: 21 May 19

Job Description

Dear candidate 
  • we are hiring on behalf of our client as per the job description / job responsibility is as follows:executive: customer care executive.
  • Salary and incentives : up to 3.24 lacs per annum or even hire rating the calibre.
  • Job location : gurgaon / noida / delhi 
  • Eligibility criteria :qualification : any graduate  computer skills : basic IT knowledge .
JOB RESPONSIBILITY IS AS FOLLOWS: 
  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.  

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records

  • Compile reports on overall customer satisfaction

  • Read from scripts

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media

ABOUT THE COMPANY : 
  • we are hiring for PAYTM / FRANKFIN / COGENT: 
  • to apply please forward your updated CV  with current / last   and expected CTC . with notice period required ( if employed ).

  • we assure confidentally of your profile .

  • looking forward to hear from you.

  • job type : full time 

  • salary : 15,000 to 27,000 per month

Job Particulars

Education Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BCA, Vocational Training, Other Graduate, Other Post Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id622589
Locality Address
Country India

About Company

We are IT and Consulting firm.
Jobs By Location
Job & career videos
scroll-icon scroll-icon
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
ARE YOU A FRESHER? REGISTER NOW
Looking for your first Dream Job?
Update Resume
Upload Resume