Customer Care Executive Jobs in Gurgaon - Poolnt Solutions LLP

Customer Care Executive
Poolnt Solutions LLP
0.6 to 1 Years
300000 - 340000 Per Year
Customer Care Executive Jobs in Gurgaon - Poolnt Solutions LLP
Last Date 05 Jul 2018

Poolnt Solutions LLP - Job Details

Date of posting: 09 Jun 18
Customer Care Representative (CCR - Voice) 
  • Location:Gurgaon (Gurugram)
Job Description:
  • Position Title: Customer Care Representative (CCR)
  • Shift Timings: UK Shift (Any 9 hrs shift window between 2:30PM to 2:30AM India Time)
  • Working Days: 5 Days a week with rotational offs
  • Salary: Minimum Fixed Salary INR 3,20,000 + Exciting Incentives + Annual Company shares of £750 + Dividend on shares
  • Benefits: Free AC Cab pick-up and drop. Free Meals & Fruits. 
  • Free Life Insurance, Accident Insurance & Medical Insurance. 
  • Free Fruits. Free Gym facility.
  • Education: Minimum 12th pass
About the role: 
  • It’s a customer services process which requires helping Car insurance customers on phones.  
  • It goes without saying that your phone manner is first rate, and that you have a positive and proactive approach when it comes to dealing with difficult circumstances. 
  • You’ll need to be an all-round communicator.
  •  If you have a call centre background, or have experience of dealing with customers, then that’s even better. 
  • You'll gain knowledge and skills during our training program before taking to the phones to help the customers.
Customer Care Representative (CCR - Back Office)
  • UK based back-office process. 
  • Understanding the queries of UK customers and processing the transactions.
  •  Analyze, prioritize, respond to, and resolve enquiries accurately and in a timely manner according to departmental standards. 
  • Follow-up on pending cases according to departmental standards. 
  • Demonstrate professional work habits in the areas of attendance and punctuality and flexible with shift timings. 
  • Meet personal/customer service team, targets and processing reports.
Role essentials:
  • Should have good communication skills. 
  • Excellent written and verbal English is must. 
  • Should have interest to work in a 24×7 working environment. 
  • Should have a typing speed of 30 WPM / 90% accuracy. 
  • Should have good knowledge of Word and Excel. 
  • Candidates from insurance background would be preferred with an experience of 6 months to 1 year. 
  • Should be flexible to different shifts and days.

Job Summary

Job Type : Full Time
Job Category : MBA,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (0.6 to 1 Years)

About Poolnt Solutions LLP

The CCR position is with one of our UK based client in Gurgaon, Good compensations and looking for candidate with prior customer care experience. Their are two openings one for CCR ( Voice process) and the second one is CCR (back office) 
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Poolnt Solutions LLP recruiting Customer Care Executive Experienced(0.6 to 1 Years) candidates candidates nearby Gurgaon.Poolnt Solutions LLP vacancies for Customer Care Executive is recruited through Written-test, Face to Face Interview etc.
Poolnt Solutions LLP Company recruits a lot of Experienced(0.6 to 1 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, BFA, PG Diploma, MSc, M Phil / Ph.D, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon can apply for Customer Care Executive position in Poolnt Solutions LLP. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Poolnt Solutions LLP recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Poolnt Solutions LLP and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Poolnt Solutions LLP and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Poolnt Solutions LLP and near your city and get a secured career.