Customer Care Executive Jobs in Gurgaon - Pros and Pawns HR Consultants

Customer Care Executive
Pros and Pawns HR Consultants
Pros and Pawns HR Consultants
Last Date 26 Oct 2021
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Pros and Pawns HR Consultants - Job Details

Date of posting: 27 Aug 21
Customer Service 
• Work as a first layer of representation for Nirogam’s customers via all channels of communication, that is, website, social media, email, chat and telephone. 
• Communicate Nirogam’s purpose, core values and vision to customers. 
• Courteously welcome customers, understand their requirements, ask for a prescription from a physician, and take necessary customer details. 
• Take bookings for medical consultations. 
• Educate customers about products and services in a clear manner. Help customers understand Nirogam’s products and answer questions.
 • Follow up periodically for repeat orders, or as prescribed.

Complaint Resolution 
• Help and assist customers with their complaints, questions and their reservations, try to convince customers and qualify queries into leads 
• Manage issues and escalate complaints to the right desk for fast complaint resolution. 
 • Respond promptly to customer inquiries. Improve response time to ensure exceptional customer experiences. 
• Take or Initiate corrective actions as and when necessary. Think and adopt new ideas into operations.
 • Remain calm if and when the customer is irate. As necessary, escalate and/ or take help. 
• Be a problem solver and work on customer retention. Ensure customer satisfaction. 
• Maintain a positive, empathetic and professional attitude towards every customer at all times. 

 Billing and invoicing 
• Provide invoice to customers for their purchase orders 
• Handle queries around the exchange of goods, sort out payment and billing related queries.
• Take orders, process orders, forms, applications, and requests and process returns 

Work Management 
• Know Nirogam’s products inside and out. 
• Keep records of customer interactions, transactions, comments and complaints. 
• Manage and balance workloads, set priorities and ensure that all benchmarks are met 
• Work cross-functionally with internal departments. 
• Adopt a systematic and automated way of working.
• Collect and compile recurring issues, document cases for management to prioritize as needed. 
• Strive to increase opportunities for sales/growth through effective customer service. 
• Provide feedback on the improvements that can be made to the customer service process. 

• Build highly efficient and effective working relationships with team members 
• Make work engagement a priority 

• Make sure all open communications are answered and closed in real-time. 
• Eliminate the re-incidence of operational issues by creating, documenting and communicating resolutions 
• Provide feedback on the improvements that can be made to the customer service process.
• Never give incorrect information and or make false recommendations. 

Job Summary

Job Type : Full Time
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers
State : Haryana
Country : India

About Pros and Pawns HR Consultants

Pros and Pawns HR Consultants
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Pros and Pawns HR Consultants recruiting Customer Care Executive candidates nearby Gurgaon(Gurgaon-Others).Pros and Pawns HR Consultants vacancies for Customer Care Executive is recruited through Written-test, Face to Face Interview etc.
Pros and Pawns HR Consultants Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon(Gurgaon-Others) can apply for Customer Care Executive position in Pros and Pawns HR Consultants. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Pros and Pawns HR Consultants recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Pros and Pawns HR Consultants and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Pros and Pawns HR Consultants and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Pros and Pawns HR Consultants and near your city and get a secured career.