Customer Care Executive Jobs in Gurgaon - Radical Minds

Process/LOB: Goibibo,                                                                                

Job: Travel Executive

• Handling the inbound calls (Related to hotel booking, Flight, Car) & customer queries.
  
• Builds fruitful and cherishing relationship with the client.
  
• Follows up on customer inquiries and research to assure satisfactory completion.
  
• Remains updated on changes in Airline industry, facts, polices procedures and product offerings.
  
• Provides updates on client’s bookings.
  
• Design & suggest appropriate routings / airlines and fares to the clients.
  
• Responsible to maintain the timelines for each call.
  
• Maintains and updates customer profiles.
  
• Works closely with the Tour operators/suppliers/Airlines and build up one to one relationship.
  
• Follows up with the clients for any special requirements.
  
• Assist with training and identify training needs within the group and provide feedback.
  
• Handling customer inquiries & comments.
  
• Maintenance/Checking of lead conversions.
  
• Maintenance of customer complaints.
  
• Customer feedback & surveys.
  
• Highlight customer issues to the concern authorities.
  

• Customer Service Skills
  
• Knowledge of the GDS (Amadeus/ Galileo) would be an advantage.
  
• Knowledge of Customer Procedures / Policies
  
• Excellent spoken and written communication skills
  
• Knowledge of Customer’s Culture
  
• Basic knowledge of travel background.
  
• Ability to handle stressful situations
  
• Willingness to work in 24x7 environment and rotational shifts.
  
• Should be able to articulate with good customer service skills.
  
• Excellent team work and ability to work in distributed delivery environment 
  

• Graduate or graduate equivalent.
  
• Fresher can apply.
  
• GDS Knowledge (Amadeus/ Galileo) would be an advantage.
  
• Travel background would be preferred.
  
• Good Communication & Thought process is mandate.
  
• Emotional intelligence.
  
• Experience in a call center environment