Customer Care Executive Jobs in Hyderabad - BOXFinity Private Limited
Customer Care Executive
0 Years 
10000 - 20000 Monthly 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
We are looking for an enthusiastic Customer Care Executives to work for UK Voice Process to contribute to Converting Leads. You will be responsible for closing Lead deals over the phone and maintaining good customer relationships.
Roles & Responsibilities: -
Inbound/outbound calls as per business expectations for Customer service/sales
team
Ensure complete and correct information is transferred to the customer on every
call.
Meet call quality above 80% Adherence to process & scripts.
Should handle the customers confidently and assertively.
Ensure 100% customer satisfaction on all the calls handled.
Should be fine with UK Shift as per the process requirement.
Ensure maximum login hours are met.
Meet the basic process metrics management like Dial-out, ACHT, Connects, and
Leads per day, conversion rate, Call quality scores, Product test scores. etc
as defined for his level.
Reporting basic escalation to Team Leader.
Knowledge & Skills: -
Proven experience in UK voice process sales role.
Proven track record of successfully meeting targets.
Ability to learn about the products and describe/explain them to prospects.Should be able to communicate in English Proficiently.
Should be able to understand and comprehend English (as per business need)
Job Particulars
About Company
