Customer Care Executive Jobs in Hyderabad - Cantilever Labs

Customer Care Executive

Cantilever Labs

0 Years

10000 - 35000 Monthly

Expired

Posted: 12 May 21

Job Description

Day-to-day responsibilities :

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
For the time being it is Work From Home ( Due to the COVID circumstances )

Who can apply:

-Recently graduated students or experienced candidates are preferred.
-Are available for a full time role.
-Can start immediately.
-Must have a laptop, good internet connection and network provider.
-Proficiency in English.
-Excellent knowledge of MS Office.

Perks and Benefits:

Salary [CTC: 3.5 -7 LPA]
ESOPS + Yearly Bonus
Work with CXOs directly
Hyper growth

Location – Gachibowli, Hyderabad