Customer Care Executive Jobs in Hyderabad - Tata Business Support Services
Job Description
- To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.
- Attend inbound & Out Bound calls sometimes respond through email and chat of customers with regards to giving or take information.
- Ability to up sell/ cross sell.
- Ability to understand what makes the customer tick.
- Implement all feedback given by Supervisors.
- Questions team leader or manager to obtain a full understanding of what information is being requested.
- Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
- Manage length of calls.
- Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.
- Good typing skills (Quality & Speed)
- Good communication skills
- Ability to handle telephonic conversations
- Good spoken English & Hindi mandatory.
- Good Listening skills
- Good comprehension
- Note: - Openings for optional languages like Kannada, Malayalam Tamil, Marathi, and Assamese.
- Customer Focus
- Speed and quality of resolution
- Good inter-personal skills. Manage relationships with external and internal customers.
- Ability to perform under stress
- Good problem-solving skills
- Continuous learning ability
- Work experience: Fresher’s
- Educational qualification: 12th Pass / Diploma
- Age: 18 years onwards
- Process timings –Rotational shifts (Part Time any 5 hours)
- Weekly Off - Rotational
- Group Discussion
- Aptitude Test
- HR Round
- Operations Round
Job Particulars
About Company
Tata Business Support Services Ltd (Tata BSS) is a wholly owned subsidiary of Tata Sons, providing outsourced contact centre services to large telecommunications operators, Internet service providers, DTH service providers and online travel agencies amongst other domestic (Indian) and international clients. Tata BSS is among the third party outsourced customer service providers in India, serving domestic as well as international customers. With facilities across 21 'global delivery centres' that accommodate 23000+ employees.
Tata BSS provides inbound and outbound services (voice and non-voice) in English (for US and Indian geographies) and 14 regional Indian languages from its Indian centres. The centres in the US offer inbound customer care services, email support, cross-selling and up-selling services to industries including e-commerce, healthcare & travel
