Customer Care Executive Jobs in Kolkata - CogentHub Pvt Ltd
Customer Care Executive
Job Description
Shift Timing for Voice-Domestic: 9 AM to 6 PM (FULL TIME, 6 Days)
Shift Timing for Non-Voice-US: 6:30 PM to 11:45 PM (PART TIME, 5 Days, Alternative Saturdays)
WALK IN TIME: 1 PM to 7 PM (MONDAY TO FRIDAY)
ROLES & RESPONSIBILTIES:-
· End to end outbound calls
· Generating Leads (No Sales)
· Giving a resolution to the customers or clients should be the whole and sole responsibility.
· Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
· Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
SKILLS REQUIRED:-
· FRESHERS ARE WELCOME
· MAX AGE: 40
· Should have good Oral and written communication.
· PREFERRED: 6 Months Experience in BPO
· An effective communicator, probably fluid with what he/she is speaking.
· Should be a computer literate.
· Should be flexible enough to adapt to any environment or changes happening in the sector.
· Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.
· Should also have a clear view of what the current market trend is.
Job Particulars
About Company
CogentHub is a global provider focused on the delivery of business solutions integrated with the latest technologies. We bring together data and technology to enable our clients to attain their strategic business goals and gain competitive advantage. With our considerable experience across several industries and technology expertise, we deliver outsourcing and management consulting services.