Customer Care Executive Jobs in Mohali - Netlogix

Duties and Tasks/Essential Functions:

• Deliver service and support to customers
  
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about services
  
• Gather customer’s information and determine the issue by evaluating and analyzing the issues
  
• Diagnose and resolve technical issues
  
• Follow standard processes and procedures
  
• Identify and escalate priority issues
  
• Redirect problems to appropriate resource
  
• Follow up and make scheduled call backs to customers where necessary
  
• Stay current with system information, changes and updates
  

Skill and Knowledge Qualifications:

• Good organizational and time management skills
  
• Good comprehension, research and analytical skills
  
• Proper phone etiquette
  
• Ability to speak and write clearly and accurately
  
• Fluency in spoken and written English with good grammar
  
• Knowledge of customer service principles and practices
  
• Effective listening skills
  
• Multi-tasking capabilities
  
• Must be a team player
  
• Proficient with Windows, Microsoft Office and web usage
  

Competencies:

• Exemplary Attendance and Punctuality
  
• Clearly conveys and receives information and ideas
  
• Makes customers and their needs a primary focus
  
• Establishes proper courses of action to ensure that the work is completed efficiently and on time/within proper time limits.
  
• Maintains stable performance under pressure
  
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively
  
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively
  
• Sets high standards of performance for self