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Customer Care Executive Jobs in Mohali - Netlogix

Eligibility : BA

Location : Mohali

Last Date : 24 Jan 2017

Salary : 12000 - 30000 Rs Per Month

Netlogix - Job Details

Duties and Tasks/Essential Functions:

  • Deliver service and support to customers
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about services
  • Gather customer’s information and determine the issue by evaluating and analyzing the issues
  • Diagnose and resolve technical issues
  • Follow standard processes and procedures
  • Identify and escalate priority issues
  • Redirect problems to appropriate resource
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates

Skill and Knowledge Qualifications:

  • Good organizational and time management skills
  • Good comprehension, research and analytical skills
  • Proper phone etiquette
  • Ability to speak and write clearly and accurately
  • Fluency in spoken and written English with good grammar
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Multi-tasking capabilities
  • Must be a team player
  • Proficient with Windows, Microsoft Office and web usage

Competencies:

  • Exemplary Attendance and Punctuality
  • Clearly conveys and receives information and ideas
  • Makes customers and their needs a primary focus
  • Establishes proper courses of action to ensure that the work is completed efficiently and on time/within proper time limits.
  • Maintains stable performance under pressure
  • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively
  • Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively
  • Sets high standards of performance for self

Hiring Process : Face to Face Interview

Job Role: Customer Service / Tech Support

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About Netlogix

“Netlogix believes in providing services to clients and customers to fulfill their goals and requirement with the help of our expertise, skills, knowledge and experience.”

Jobs by Location

Netlogix recruiting Customer Care Executive fresher’s in Mohali. The Netlogix vacancies for Customer Care Executive is filled through Face to Face Interview etc.
Netlogix jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Care Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Netlogix recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Netlogix and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Netlogix and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.