Customer Care Executive Jobs in Mumbai - Bewakoofcom
Job Description
Responsibilities include but not limited to:
- To assist customers with queries related to their order status, available products, dispatch details, payment details, etc via Emails and deal with multiple customers at the same time.
- Managing of the Returns and Refunds Process
- To manage Social media (facebook, twitter) and App queries
- Coordinating with different courier partners, to get an update on the delivery status etc
- To manage all daily tasks and duties related to the process with strict compliance to guidelines.
- Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience
Desired Skills:
- Excellent written and verbal communication skills.
- Must be Customer Centric.
- Extreme dedication, sincerity, and willingness to go the extra mile
- Excellent knowledge of basic computer skills
- Coming up with creative ideas to make life easy for customers.
Please note:
- We're not a BPO, KPO
- We work 6 days a week; Sundays are fixed OFF
- Only day shift (10 AM-7 PM)
- Informal dressing allowed
Job Particulars
Who can apply Experienced (0.6 to 3+ Years)
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id313742
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Bewakoof is one of the fastest growing fashion and lifestyle companies in India.
?Bewakoof is a Web Fashion Brand providing on-trend quirky fashion. Bewakoof is creating a Direct-Fashion model, selling only on its own web platforms - website and mobile app. (A model that has been proven successful by Xiaomi Inc for smartphones.)
?Our business model is being built by strong innovation in Technology and Supply Chain, with the vision to make fashion affordable and accessible to the young aspiring masses of India.
?We have grown to a team of 250+ creative individuals in 3 years and each one of us is young, working real hard towards our dreams. The brand has connected well with the masses on our Facebook page asserting a following of over 2 million fans. On Instagram, we have more than 85,000 followers. Our creativity and popularity has made us Bollywood's favourite Merchandise Partner and we have partnered with most of the Production Houses of India for their movies.
?We are hiring crazy and like-minded people. If you do not like processes, hate corporate type organizations; love creativity, innovation and fun at work; you will absolutely love it here!!!
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