Customer Care Executive Jobs in Mumbai - Carestream

Roles and Responsibilities:

• Represents the interface with the Service Department and Logistics Service Parts Department.
• Acts as one contact to the Customers/stake holders/country and functional representatives, communicating all relevant information and ensuring customer satisfaction.
• Having the role of Dispatcher, he/she receives service requests from customers and field engineers via phone, e-mail or fax.
• Records all data provided by the customer in the systems, in order to make sure that the signaled issue will be solved; takes all and any relevant pieces of information in order to help solving the case, making sure the field engineers who are going to contact / visit the customer will be informed correctly and as rapidly as possible.
• Places spare part orders for customers mail) the dispatcher offers data about equipment (location, historic), spare parts, customers, contact people.
• Plans and keeps track of activities performed by field engineers.
• Places spare parts orders for field engineers, respecting indicated destination details
• In special situations, performs the formalities needed for closing cases, by registering all data from feedback sheets in the system.
• Performs needed formalities in order to register newly installed equipment in the system. 
• Issues, gets approved and sends to the requesting parties (customers or field engineers) quotes for acquisition of spare parts and service calls, based on data existing in the systems and on requirements specific to his / her area of responsibility.

Job Specification:

Required Skills (3 to 5 must have skills, experience and education):

• Graduation in any stream.
• Minimum 2-3 years of previous work experience.
• Previous work experience in customer relationships, supply chain and logistics departments preferred.
• Computer skills, MS Office package required.
• Strong inter-personal skills and a good team player.
• Problem analysis and problem solving.
• Basic knowledge of LC and order processing.
• Written communication.

Desired Skills (3 to 5 desired skills, experience and education)

• Foreign languages skills.
• Precision and accuracy in style.
• Self confidence and independence in taking decisions.
• Punctuality.
• Exposure to SAP.