Customer Care Executive Jobs in Mumbai,Navi Mumbai - Confidential
Customer Care Executive
Confidential
Expired
Posted: 23 May 17
Job Description
- Deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information perform customer verifications
- set up new customer accounts
- process orders, forms, applications and requests
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
Job Particulars
Education B.Com
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id307238
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
Established in the year 1984 Finkurve Financial Services Limited (FFSL), a Non-Banking Financial Company (NBFC) was initially engaged in the business of lending funds and financing small and large companies. In recent times the company has aggressively ventured into the financial services sector.
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