Customer Care Executive Jobs in Mumbai,Navi Mumbai - Energos Technologies Pvt. Ltd.
Customer Care Executive
Energos Technologies Pvt. Ltd.
0 Years 
10000 - 12000 Monthly 
Expired
Posted: 28 Sep 17
Job Description
- deal with customers over telephone or electronically
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- organize workflow to meet customer timeframes
- direct requests and unresolved issues to the designated resource
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id346243
Job Category Diploma , BSc/BCA/BBM , Tech Support
SkillsEnglish Speaking
Locality Address
State Maharashtra
Country India
About Company
Energos delivers world class E-Surveillance and Safety as a service, to large organizations and communities. The services are managed from a 24x7 secure remote NOC (Network Operating Center). Data analysts evaluate trends based on various data points collected. NOC Operators continuosly monitor alarms and escalate to concerned authorities as per an SOP.
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