Customer Care Executive Jobs in Mumbai,Navi Mumbai - Navbharat Consolidation Pvt. Ltd.

Customer Care Executive

Navbharat Consolidation Pvt. Ltd.

1.5 Years

15000 - 30000 Monthly

Expired

Posted: 19 Mar 19

Job Summary

Serving customers by providing product and service information.
Resolving product and service problems.
Following with the customers, agents, lines to ensure all the required information is received.
Adherence to SLAs, with a customer service mind-set, on various activities.

Responsibilities and Duties

Responsible for liaising with and auctioning incoming calls from both internal & external customers, suppliers and Agents regarding Freight shipments/bookings.
Managing Key Account customers, answering their enquiries and queries, tracing & tracking freight.
Keeping customers updated at all times.
Acknowledgment of deliveries, collections and bookings, data Entry, ensuring accurate quotes and payment receipts need to be applied to each shipment.
Taking ownership of complaints and queries.

Required Experience, Skills and Qualifications

Experience of working in a. Customer Service environment in the Freight & Logistics industry
Excellent communication and organisational skills and a professional approach to their work.
Should understand the team dynamics and assist/perform accordingly.