Customer Care Executive Jobs in Mumbai,Navi Mumbai - Scootsy Logistics Pvt Ltd
Customer Care Executive
Scootsy Logistics Pvt Ltd
Expired
Posted: 21 Feb 18
Job Description
Responsibilities:
- Responsible for taking inbound calls and making outbound calls to the customers.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Adhere to SOP, Quality guidelines set for the process.
- Work closely with the E-Commerce Fulfillment team to ensure that customers receive their order, correctly and on time. Spot potential issues and establish the means to mitigate them.
- Must be on time, and have good attendance
- Other duties and special projects as assigned
Job Particulars
Education B.Com, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id388934
Job Category Tech Support
Locality Address Lower Parel
State Maharashtra
Country India
About Company
From sushi to stationery and shot glasses- we've got you covered!
Scootsy is the speediest delivery service for just about everything from food to gifts, to clothes and essentials.
Our tastemakers have selected the best of your city, delivered to you within an hour. Delivery is free.
Order what you like online, on the phone or through our app and pay cash on delivery.
Scootsy currently delivers between Cuffe Parade and Juhu / Vile Parle. We are constantly growing and hope to serve you soon!
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