Customer Care Executive Jobs in Mumbai - Pathfinder

Customer Care Executive
2014 - 2017
1 to 3 Years
2000 - 25000 Per Month
Last Date 19 Oct 2017

Pathfinder - Job Details

Date of posting: 20 Aug 17

  • Department : Customer Care
  • Qualification : Commerce Graduate
  • Location : Mumbai
  • Experience : Minimum 1 to 3 years and prefer Payment Gateway Experience
Requirements :
  • Proven working experience as a customer service manager
  • Good Communication and Client Management skills,
  • Good knowledge of Financial/Banking/Payment gateway Domain
  • Must know excel, power point
  • Strong client-facing and communication skills
  • Technical knowledge related to software.
  • Working experience in Banking Customer service or related to Payment gateway
  • Enthusiastic , Self-driven with attention to detail
Job Roles & Responsibilities :
  • Responsible to reply mail & Calls received on helpdesk email id and customer care no.
  • Responsible to make Outbound calls to merchant for feedback on services & Product.
  • Provide information to merchant on Document and proposals to be shared. 
  • Responsible to note merchant complain and make sure revert merchant with resolution within the TAT.
  • Develop service procedures, policies and standards
  • Should have sound banking & Payment gateway knowledge (Settlement, transaction etc)
  • Complain & FTR should capture in CRM.

Hiring Process : Face to Face Interview

About Pathfinder

Reputed IT Recruitment Firm since last 25 years
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Pathfinder recruiting Customer Care Executive Experienced(1 to 3 Years) candidates in Mumbai. The Pathfinder vacancies for Customer Care Executive is filled through Face to Face Interview etc.
Pathfinder jobs for Experienced(1 to 3 Years) candidates are very common in nature as the company recruits a lot of Experienced(1 to 3 Years) candidates every year based on the skills -Customer Care Executive. The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(1 to 3 Years) candidates applying for Customer Care Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Pathfinder recruitment, Experienced(1 to 3 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Pathfinder and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Pathfinder and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.