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Customer Care Executive Jobs in Mumbai - Pathfinder

Customer Care Executive

Pathfinder
experience-icon 1 to 3 Years
salary-icon 2000 - 25000 Monthly
qualification-icon B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
Expired

Posted: 20 Aug 17

Job Description

  • Department : Customer Care
  • Qualification : Commerce Graduate
  • Location : Mumbai
  • Experience : Minimum 1 to 3 years and prefer Payment Gateway Experience
Requirements :
  • Proven working experience as a customer service manager
  • Good Communication and Client Management skills,
  • Good knowledge of Financial/Banking/Payment gateway Domain
  • Must know excel, power point
  • Strong client-facing and communication skills
  • Technical knowledge related to software.
  • Working experience in Banking Customer service or related to Payment gateway
  • Enthusiastic , Self-driven with attention to detail
Job Roles & Responsibilities :
  • Responsible to reply mail & Calls received on helpdesk email id and customer care no.
  • Responsible to make Outbound calls to merchant for feedback on services & Product.
  • Provide information to merchant on Document and proposals to be shared. 
  • Responsible to note merchant complain and make sure revert merchant with resolution within the TAT.
  • Develop service procedures, policies and standards
  • Should have sound banking & Payment gateway knowledge (Settlement, transaction etc)
  • Complain & FTR should capture in CRM.

Job Particulars

Education B.Com, BBA/BBM, BCA, BEd, BSc, BFA, BSW
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id334344
Locality Address
Country India

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