Customer Care Executive Jobs in Mumbai - Zouk
Job Description
Job Summary
We are looking for dynamic professionals to join our fast growing fashion brand, founded by IIMA alumnus. If you are passionate about working with people and making customer experience better and learning the customer side of a eCommerce brand, we have a role for you.
Responsibilities and Duties
Responsibilities :
- Interact with customers over various communication channels (email, phone, chat, social media)
- Provide accurate, valid and complete information by using our system.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Interacting with bloggers and influencers for various collaborations
- Interacting with other brands and partner for associations
Required Experience, Skills and Qualifications
Requirements :
- Excellent verbal and written communication skills
- Customer first approach
- Positive attitude, team player, multitasking ability, patience
- Willingness to learn and take on additional roles if required
- Basic knowledge of Microsoft excel, word and presentation
- Candidate with minimum 1-2 years of experience will be preferred
Job Particulars
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id749494
Job Category BSc/BCA/BBM , Tech Support
SkillsContent writing Microsoft excel Customer Care Executive Customer Relationship Customer Service English Speaking
Locality Address Chembur
State Maharashtra
Country India
About Company
Zouk is a online first bags brand. Zouk bags are a unique blend of Indian fabrics and modern designs.All our products are manufactured in-house and are sold majorly via our own website and other big marketplaces.Zouk is founded by IIM Ahmedabad graduates and it s fast growing lifestyle brand.
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