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Customer Care Executive Jobs in Noida - 3 aces koncepts

Customer Care Executive
3 aces koncepts
BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com
2011 - 2017
20000 - 27000 Per Month
Customer Care Executive Jobs in Noida - 3 aces koncepts
Last Date 22 Nov 2017

3 aces koncepts - Job Details

Date of posting: 23 Sep 17
  • JOB PROFILE
  • CUSTOMER CARE EXECUTIVE
Objectives:
  • To deliver excellent customer service to all external customers and to meet patient’s expectations.
  • To establish an effective communication and co-ordination between internal and external stakeholders in order to solve patient’s queries and complaints.
Responsibilities:
  • Register patients by filling all relevant information in PCS.
  • Liaising with Logistics team members to schedule home visits.
  • Collect prescriptions from patients, doctors and hospitals as required.
  • Acting as a key point of contact for patients, hospitals, nurses and doctors.
  • Maintain all records and ensure accuracy of the same by periodical auditing.
  • Act in a professional manner and demonstrate excellent behavior when dealing with patients and other stake holders.
  • Answering enquiries and queries which are not-clinical in nature and escalate to relevant people for clinical queries.
  • Updating the PCS based on the information received.
  • To ensure accurate data entry within PCS.
  • To ensure accurate filing of notes in to CRM.
  • Answering telephone calls.
  • General administration duties.
  • Provide information through phone calls, emails and other means as deemed necessary.
  • To take the feedback at defined intervals from patients and raise it to senior management when overall satisfaction level of a patient is less than 4.
Experience:
  • The role holder will have experience in the following:
  • Experience of working in a fast paced customer focused environment.
  • Experience of working in a call centre environment.
  • Handling and resolving customer issues.
Personal Skills & Qualities:
  • An excellent ability to work in a high pressure and fast paced environment.
  • An ability to use own initiative to deliver results.
  • Strong team player that supports the work and personal development of others.
  • Excellent telecommunication skills, which help to present a strong professional image and generate an immediate personal credibility with customers.
  • Strong organisational skills
  • Self-motivated and energetic approach, showing interest in understanding the business and industry.
  • Confident to deal with queries and handle complaints
  • Should be A Graduate
  • Should have good command on English and Hindi
  • Location : Noida

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About 3 aces koncepts

A Leading Recruitment Firm
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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3 aces koncepts recruiting Customer Care Executive candidates nearby Noida.3 aces koncepts vacancies for Customer Care Executive is recruited through Written-test, Face to Face Interview etc.
3 aces koncepts Company recruits a lot of candidates every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Noida can apply for Customer Care Executive position in 3 aces koncepts. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the 3 aces koncepts recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of 3 aces koncepts and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of 3 aces koncepts and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in 3 aces koncepts and near your city and get a secured career.