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Customer Care Executive Jobs in Noida - 3 aces koncepts

Customer Care Executive
3 aces koncepts
BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com
2011 - 2017
20000 - 27000 Per Month
3 aces koncepts
Last Date 22 Nov 2017

3 aces koncepts - Job Details

Date of posting: 23 Sep 17
  • JOB PROFILE
  • CUSTOMER CARE EXECUTIVE
Objectives:
  • To deliver excellent customer service to all external customers and to meet patient’s expectations.
  • To establish an effective communication and co-ordination between internal and external stakeholders in order to solve patient’s queries and complaints.
Responsibilities:
  • Register patients by filling all relevant information in PCS.
  • Liaising with Logistics team members to schedule home visits.
  • Collect prescriptions from patients, doctors and hospitals as required.
  • Acting as a key point of contact for patients, hospitals, nurses and doctors.
  • Maintain all records and ensure accuracy of the same by periodical auditing.
  • Act in a professional manner and demonstrate excellent behavior when dealing with patients and other stake holders.
  • Answering enquiries and queries which are not-clinical in nature and escalate to relevant people for clinical queries.
  • Updating the PCS based on the information received.
  • To ensure accurate data entry within PCS.
  • To ensure accurate filing of notes in to CRM.
  • Answering telephone calls.
  • General administration duties.
  • Provide information through phone calls, emails and other means as deemed necessary.
  • To take the feedback at defined intervals from patients and raise it to senior management when overall satisfaction level of a patient is less than 4.
Experience:
  • The role holder will have experience in the following:
  • Experience of working in a fast paced customer focused environment.
  • Experience of working in a call centre environment.
  • Handling and resolving customer issues.
Personal Skills & Qualities:
  • An excellent ability to work in a high pressure and fast paced environment.
  • An ability to use own initiative to deliver results.
  • Strong team player that supports the work and personal development of others.
  • Excellent telecommunication skills, which help to present a strong professional image and generate an immediate personal credibility with customers.
  • Strong organisational skills
  • Self-motivated and energetic approach, showing interest in understanding the business and industry.
  • Confident to deal with queries and handle complaints
  • Should be A Graduate
  • Should have good command on English and Hindi
  • Location : Noida

Hiring Process : Face to Face Interview, Telephonic Interview

About 3 aces koncepts

A Leading Recruitment Firm
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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3 aces koncepts recruiting Customer Care Executive fresher’s in Noida. The 3 aces koncepts vacancies for Customer Care Executive is filled through Face to Face Interview, Telephonic Interview etc.
3 aces koncepts jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Care Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to 3 aces koncepts recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of 3 aces koncepts and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of 3 aces koncepts and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.