Customer Care Executive Jobs in Noida

Customer Care Executive

3 aces koncepts

0 Years

20000 - 27000 Monthly

Expired

Posted: 23 Sep 17

Objectives:

To deliver excellent customer service to all external customers and to meet patient’s expectations.
To establish an effective communication and co-ordination between internal and external stakeholders in order to solve patient’s queries and complaints.

Responsibilities:

Register patients by filling all relevant information in PCS.
Liaising with Logistics team members to schedule home visits.
Collect prescriptions from patients, doctors and hospitals as required.
Acting as a key point of contact for patients, hospitals, nurses and doctors.
Maintain all records and ensure accuracy of the same by periodical auditing.
Act in a professional manner and demonstrate excellent behavior when dealing with patients and other stake holders.
Answering enquiries and queries which are not-clinical in nature and escalate to relevant people for clinical queries.
Updating the PCS based on the information received.
To ensure accurate data entry within PCS.
To ensure accurate filing of notes in to CRM.
Answering telephone calls.
General administration duties.
Provide information through phone calls, emails and other means as deemed necessary.
To take the feedback at defined intervals from patients and raise it to senior management when overall satisfaction level of a patient is less than 4.

Experience:

Personal Skills & Qualities:

An excellent ability to work in a high pressure and fast paced environment.
An ability to use own initiative to deliver results.
Strong team player that supports the work and personal development of others.
Excellent telecommunication skills, which help to present a strong professional image and generate an immediate personal credibility with customers.
Strong organisational skills
Self-motivated and energetic approach, showing interest in understanding the business and industry.
Confident to deal with queries and handle complaints
Should be A Graduate
Should have good command on English and Hindi
Location : Noida