Customer Care Executive Jobs in Noida - Nacson Electronics Pvt ltd

Customer Care Executive

Nacson Electronics Pvt ltd

0 Years

10000 - 25000 Monthly

Expired

Posted: 19 Aug 18

Job Description

To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfill all the assigned job responsibilities as per the prerequisites.

Desirable qualifications:

Excellent Communication skills is the foremost priority.
Good customer service skills & should display good analytical abilities
Prior experience in BPO voice process shall be preferred.
Candidate selection:
Has to go through the HR round
Should meet Operations person in 100% of the cases for face to face round of interview.

Job Responsibilities:

Provide splendid customer services to customers in a friendly and courteous manner at all times.
Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
Improve the Customers Experience with the Client Services by ensuring that the Customers Issue is attended to promptly and all their concerns are resolved without delay.
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
Ensure that customers confidential information is properly protected and only used for official purposes.

Required Knowledge and Skills:

Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
Strong communication skills characterized by excellent writing and speaking skills.
Must possess good multi-tasking skills.
Should have good negotiation skills and be able to influence people.
Ability to use computers efficiently and must learn how to use new software/CRM.
Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
Must have a keen eye for detail and follow instructions.

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id463957

Job Category Diploma , Tech Support

Locality Address

State Uttar Pradesh

Country India

About Company

NACSON ELECTRONICS PVT LTD.ABOUT NACSON.

Nacson Electronics (P) Ltd. Established in 2008 with a huge capital investment and is aiming to be the largest professional complete T.V. sets, T.V.cabinets and T.V. chassis manufacture in India. The huge area is beautifully designed by famous architects with green landscaping to create better working atmosphere and further expansions. Now Manufacturing LED TV in all sizes range with best quality in HD Ready , Full HD and Smart LED TVs.

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