Customer Care Executive Jobs in Noida - NLB Services pvt ltd

Here is the JD for the Customer Care Associate we are looking at. As discussed, We need candidates with  should have good communication, basic computer skills, and good attitude. Ideal candidate should have healthcare background and Claims processing.

Work Time: 6pm IST to 4am IST

Education: University degree or equivalent that required 3+ years of formal studies.

Resource should have a clear understanding on the work time zone.

In these roles you will be responsible for:

• Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
• Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
• Analyzing medical insurance claims for quality assurance
• Resolving moderately routine questions following pre-established guidelines
• Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
• Requirements for this role include:
• Ability to work regularly scheduled shifts from Monday-Friday 18:00pm to 4:00am IST.
• University degree or equivalent that required 3+ years of formal studies of the English language.
• 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
• *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement