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Customer Care Executive Jobs in Noida - NLB Services pvt ltd

Last Date 05 Nov 2018

NLB Services pvt ltd - Job Details

Date of posting: 06 Sep 18

Here is the JD for the Customer Care Associate we are looking at. As discussed, We need candidates with  should have good communication, basic computer skills, and good attitude. Ideal candidate should have healthcare background and Claims processing.

Work Time: 6pm IST to 4am IST

Education: University degree or equivalent that required 3+ years of formal studies.

Resource should have a clear understanding on the work time zone.

In these roles you will be responsible for:

  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
  • Analyzing medical insurance claims for quality assurance
  • Resolving moderately routine questions following pre-established guidelines
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Requirements for this role include:
  • Ability to work regularly scheduled shifts from Monday-Friday 18:00pm to 4:00am IST.
  • University degree or equivalent that required 3+ years of formal studies of the English language.
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
  • *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement

Job Summary

Job Type : Full Time
Job Category : MBA,Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About NLB Services pvt ltd

NLB Services is a fast growing consulting, technology and business process services company. Founded in 2007, we have a rapidly growing team of 2500+ motivated and talented based client facing technology/process experts and 400+ strong back-office team.

Companies can succeed only when they continuously transform them by embracing process and digital transformation. All aspects of business – customer experience, procurement, manufacturing, sales, service, human resources and finance – need continuous innovation. NLB Services not only brings the framework for change management to the table but also ability to execute by providing the functional, technical and analytics talent to its clients.

Our nimble execution, and customized approach to tailoring our solutions enable our clients to meet their business goals at a rapid pace.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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NLB Services pvt ltd recruiting Customer Care Executive candidates nearby Noida.NLB Services pvt ltd vacancies for Customer Care Executive is recruited through Written-test, Face to Face Interview etc.
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