Customer Care Executive Jobs in Pune - Credence Resource Management

Last Date 15 May 2017

Credence Resource Management - Job Details

Date of posting: 16 Mar 17

  • Designation - Customer Service Executive
  • Department - Operations
Job Description -
  • Utilize Effective verbal Communication and Customer Service skills , while communicating with customers to resolve the account delinquency.
  • Able to manage difficult customer issue while working in a fast paced environment.
  • Determine the reason for delinquency and the best course of action to assist our  borrowers.
  • Engage our Borrowers with the highest level of respect & dignity.
  • Document Collection efforts for each assigned account in accordance with established procedures & compliance policies.
  • Communicate professionally and regularly with leadership and peers status of accounts , escalations in accordance with established standards.
  • Ensure all accounts in assigned lists are managed accurately and timely .
  • Call Blended(Inbound Outbound) Environments.
  • Accounts are early/ midstage defaults return payments , first payment defaults and work date follow up assignments.
  • Perform advanced skip tracing on higher risk files.
  • Determine Escalation of loans to third party collection agencies .
  • Send and receive email correspondence Preferred profile.
  • Freshers can also apply.
  • Candidates at least 2 years experience in a voice based call center preferred.
  • Third- party collections experience preferred (Medical or Telecom)
  • Needs to be bilingual (Spanish English) High School diploma or GED certificate
  • Excellent written and oral communication skills.
  • Skilled in skip tracing and negotiation techniques.
  • FDCPA and Credit bureau reporting knowledge .

Hiring Process : Face to Face Interview

About Credence Resource Management

Credence means belief. We believe in our mission to optimize operations.

Credence Resource Management (CRM) provides best in class business solutions that help enhance your service, compliance and recovery goals. Headquartered in Dallas, TX Credence offers right-shore solutions leveraging arbitrage and technology to produce a hybrid engagement model that permits intensive efforts to improve liquidation performance while being sensitive to customer experience and regulatory compliance.

We attribute much of our success to the initial collaboration with our clients, our world class leadership team and our commitment to hiring the best and the brightest at every level of the organization. With a focus on customer satisfaction and improving our client’s recovery results we have been able to target our training efforts in order to maximize the skill sets of our associates to meet your needs.

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Credence Resource Management recruiting Customer Care Executive Experienced(2 Years) candidates in Pune. The Credence Resource Management vacancies for Customer Care Executive is filled through Face to Face Interview etc.
Credence Resource Management jobs for Experienced(2 Years) candidates are very common in nature as the company recruits a lot of Experienced(2 Years) candidates every year based on the skills -English Speaking, International BPO, Voice Support. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(2 Years) candidates applying for Customer Care Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Credence Resource Management recruitment, Experienced(2 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Credence Resource Management and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Credence Resource Management and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.