Customer Care Executive Jobs in Pune - Credence Resource Management
Customer Care Executive
2 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
- Designation - Customer Service Executive
- Department - Operations
- Utilize Effective verbal Communication and Customer Service skills , while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issue while working in a fast paced environment.
- Determine the reason for delinquency and the best course of action to assist our borrowers.
- Engage our Borrowers with the highest level of respect & dignity.
- Document Collection efforts for each assigned account in accordance with established procedures & compliance policies.
- Communicate professionally and regularly with leadership and peers status of accounts , escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely .
- Call Blended(Inbound Outbound) Environments.
- Accounts are early/ midstage defaults return payments , first payment defaults and work date follow up assignments.
- Perform advanced skip tracing on higher risk files.
- Determine Escalation of loans to third party collection agencies .
- Send and receive email correspondence Preferred profile.
- Freshers can also apply.
- Candidates at least 2 years experience in a voice based call center preferred.
- Third- party collections experience preferred (Medical or Telecom)
- Needs to be bilingual (Spanish English) High School diploma or GED certificate
- Excellent written and oral communication skills.
- Skilled in skip tracing and negotiation techniques.
- FDCPA and Credit bureau reporting knowledge .
Job Particulars
About Company
Credence Resource Management (CRM) provides best in class business solutions that help enhance your service, compliance and recovery goals. Headquartered in Dallas, TX Credence offers right-shore solutions leveraging arbitrage and technology to produce a hybrid engagement model that permits intensive efforts to improve liquidation performance while being sensitive to customer experience and regulatory compliance.
We attribute much of our success to the initial collaboration with our clients, our world class leadership team and our commitment to hiring the best and the brightest at every level of the organization. With a focus on customer satisfaction and improving our client’s recovery results we have been able to target our training efforts in order to maximize the skill sets of our associates to meet your needs.
