Customer Care Executive Jobs in Pune - Gabbardeals

The Franchise Technical Support Person will assist Gabbar business partner and customers in troubleshooting and resolving business-related issues.

Duties/Responsibilities:

• Handles inquiries from Gabbar business partners or customers on a variety of software issues.
• Assists users with  software and troubleshooting of related problems; refers more complicated issues to appropriate staff.
• Coordinates and supervises the work and responsibilities of Gabbar business partners as per company standards.
• Answers questions and addresses and resolves complaints and concerns regarding Gabbardeals software or other
• Ensures that business partners adhere to deadlines, procedures, and quality standards; works to resolve any problems or errors.
• Explains and implements company and departmental policies, procedures, and standards.
• Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
• Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to listen and identify/resolve issues.
• Willingness to learn .
• Thorough understanding of customer and management services and standards.
• Excellent verbal and written communication skills.
• Excellent interpersonal and telephone skills.
• Proficient in Microsoft Office Suite or related software.
• Basic understanding of business and management principles.
• Willingness to have telephone conversations monitored for quality assurance.

Education and Experience: