Customer Care Executive Jobs in Pune - Xpressbees logistics

Customer Care Executive

Xpressbees logistics

12000 - 16000 Monthly

Expired

Posted: 19 Sep 18

Job Description

Interacting with customers / clients on calls handle their queries and escalations, handle complaints, troubleshoot problems and provide information.

Supporting a network of customers and e-commerce clients to ensure smooth logistics
Assist customer/client in tracking missing and delayed shipments
Respond to customer's/ client's service issues, queries
Handling escalations
Co-ordinate with operations team and resolve complaints within TAT.
Maintaining documents and reports in-regard with the queries received, escalated and solved.
Tracking of shipments

Job Particulars

Role customer service tech support

Education 12th Pass (HSE)

Who can apply Freshers

Hiring Process Walk - In, Face to Face Interview

Employment TypeFull Time

Job Id479559

Job Category Walkin , Tech Support

Locality Address

State Maharashtra

Country India

About Company

XpressBees is one of the largest e-commerce specialised logistics company, providing reliable and best logistics solutions to our partners. Our extensive network reach, strong technology platform and last mile management system makes us one of the most trusted logistics solutions provider in India. We successfully deliver 2,00,000+ shipments every day, and this number is scaling up exponentially.
Our mission is to fulfil comprehensive supply-demand needs of Indiaâs online industry through best in class solutions & domain expertise. We provide flexible and comprehensive Last-Mile Delivery, Reverse Logistics, Payment Collection, Drop Shipping, Vendor Management, Cross Border Services, Fulfilment Services and tailored Softwa re Solutions to our clients.

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