Customer Care Executive Jobs in Raipur - Shree Vibgyor

JOB DESCRIPTION:-

• We are looking for a customer Care executive. for Raipur.
  
• The best Customer Care Executives are genuinely excited to help customers. 
• They’re patient, empathetic, and passionately communicative. 
• They love to talk. 
• Customer care Executive can put themselves in their customers’ shoes and advocate for them when necessary. 
• Customer feedback is priceless, and these CSRs can gather that for you. 
• Problem-solving also comes naturally to customer care specialists. 
• They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
  
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  
• NEED QUALIFICATION:- BE, CS, IT, SALES.Need good Communications.
  
• Manageincoming calls
  
• Generate sales leads
  
• Identify and assess customers’ needs to achieve satisfaction
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• Meet personal/customer service team sales targets and call handling quotas
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
  
• Follow communication procedures, guidelines and policies
  
• Take the extra mile to engage customers.