Customer Care Executive Jobs in Surat - Votiko

Job Description:

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

·         Follow up customer calls made wherever is necessary

·         Should be able to answer to emails timely ensuring adherence to the process standards.

·         Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

·         Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

·         Input data into the company computer platform to keep each customer record updated.

Education and Experience:-

·         Graduate or equivalent

·         Proficient in relevant computer applications

·         Required language proficiency, especially ENGLISH.

Added advantage:-

·         Knowledge or some experience in a call centre or customer service environment

·         Good data entry skills

Key Competencies and Skills:-

·         Strong problem-solving abilities on technical

·         Verbal and written communication skills

·         Listening skills

·         Problem analysis and problem-solving

·         Attention to detail

·         Teamwork

·         High level of professionalism

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: Majura Gate, SURAT