Customer Care Executive Jobs in Vadodara - Human Life Conusltancy
Job Description
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Job Particulars
Education B.Com
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id354534
Job Category Tech Support
Locality Address
State Gujarat
Country India
About Company
Human Life Consultancy is one of the reputed placements and Recruitment Company located in Vadodara, Gujarat, well-known for offering Placement Services. At Human Life Consultancy, we understand the job interest of the candidates and also the type of job environment where they will be able to perform and contribute towards the development of your company.
We take the entire responsibility of sourcing the right candidates for senior, middle and junior levels. The process starts by partnering with the client by understanding its organizational interest, operational structure and system. We then probe the prospective candidates in hundred different ways his/her technical competency for the jobs, HR skills personality, presentation, communication skills, thinking focus, analytical abilities, team player, responsibility and maturity level, ambition and career orientation, commitment to job, integrity and loyalty, etc.
With our recruiting experience, we have better appreciation of clients need. We put forth all our experience in screening the candidates so that our client does not have to start selection process from scratch. He only has to pick up the best.
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