Customer Care Executive Jobs Opening in BOXFinity Pvt Ltd at Panjagutta, Hyderabad

Title: Male Customer Care Executive – Fresher’s UK Voice Process (Shift 1:30 PM – 10:30 PM)

No. of Positions: 10

JOB Summary: -

We are looking for an Enthusiastic male Customer Care Executives Freshers to work for UK Voice Process to contribute to Converting Leads. You will be responsible for closing Lead deals over the phone and maintaining good customer relationships.

Qualification: - Apply Only Freshers - BA/BCOM/BSC/BBA//BBM/BHM/BCA

Roles & Responsibilities: - 
Inbound/outbound calls as per business expectations for Customer service/sales team 
Ensure complete and correct information is transferred to the customer on every call.
Meet call quality above 80% Adherence to process & scripts. 
Should handle the customers confidently and assertively.
Ensure 100% customer satisfaction on all the calls handled.
Should be fine with UK Shift as per the process requirement.
Ensure maximum login hours are met.
Meet the basic process metrics management like Dial out, ACHT, Connects, and Leads per day, conversion rate, Call quality scores, and Product test scores. etc. as defined for his level.
Reporting basic escalation to Team Leader.

Knowledge & Skills: - 

Ability to learn about the products and describe/explain them to prospects.
Should be able to communicate in English Proficiently.
Should be able to understand and comprehend English (as per business need)
Limited MTI (Mother Tongue Influence) affecting Pronunciation/Understanding.
Should have basic knowledge of operating computer. 
Should have a typing speed of 25-30 words per minute.

Salary is not a constraint for the right candidate.

1. What are the job requirements to apply for this Customer Care Executive job position?
   
   • Ans: A candidate must have a minimum of fresher as an Customer Care Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BEd, BHM, BSc, BHMS
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 10000 and 12000 Monthly. The Salary will depend on the interview. This Customer Care Executive is a Full Time in Hyderabad.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Customer Care Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Customer Care Executive position?
   
   • Ans: There are immediate 10 job openings for Customer Care Executive in our Organisation.