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Customer Care Executive Jobs Opening in Firstcry at Ajabpur Kalan, East Canal Road, Dehradun-Others, Dehradun

Customer Care Executive

Firstcry
experience-icon 0 Years
salary-icon 14000 - 16000 Monthly
Expired

Posted: 19 Apr 22

Job Description

Title: Customer Care Executive

Qualification:

· Graduates (Any stream)

· Under Graduates-min. 12th Pass 

Training Period:

· 45 Days

· Stipend- Rs. 7500/-

· On the successful completion of training & basis the scores of final assessment (Min 80 Quality Score) candidates will be offered the position of Operations Associate with Digital Age Retail Pvt. Ltd. 

Salary: 

 Rs 14000-Rs 16000 { Monthly CTC } 

Required Skills:

· English communication skills- Conversational / Professional

· Ability to clearly understand and note the customer’s issues.

· Quick decision-maker and a team player.

· Ability to calmly handle the situation when customers are stressed or upset.

· Basic computer Knowledge is a must. 

 ·Flexible and adaptable to changes in the work environment. 

Roles and responsibilities:

· Maintain a professional attitude towards work.

· Responds promptly to queries of the customers.

· Demonstrate ownership to resolve challenging customer issues, escalating whenever required.

· Ability to communicate with customer through various channels (Emails & Calls).

· inside and out knowledge of the products so that you can answer questions.

· Follow communication procedures, guidelines and policies.

· Take the initiative to engage customers to get a better clarity regarding the issue.

· Comfortable with the cross-training of every Line of Business and internal process movements (as and when required basis business requirement).

· Expected to work on weekends, holidays, and events.

Pay Scale: Rs. 14000-16000

No.of Posts: 20

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1466666
Locality Address Ajabpur Kalan, East Canal Road, Dehradun-Others
Country India

About Company

FirstCry is an Indian e-commerce company, headquartered in Pune. The company, launched in 2010, initially focused on baby product retailing. In January 2020, the company had over 380 stores across India. It opened its first outlet in Srinagar in May 2019. It is into its series E round of financing.

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