Customer Care Executive Job in Infoideal areer zone at Shyam Bazar, Kolkata

Responsibilities:

         Handle inbound and outbound customer calls, emails, and chats.

         Provide accurate information regarding products/services to customers.

         Resolve customer queries, complaints, and issues in a timely and professional manner.

         Maintain customer records and update CRM systems.

         Coordinate with internal teams to ensure smooth resolution of customer concerns.

         Follow communication guidelines and ensure high customer satisfaction.

         Escalate unresolved issues to seniors or the concerned department.

         Meet performance metrics such as response time, quality score, and customer satisfaction rating.

Skills Required:

         Excellent verbal and written communication skills.

         Strong customer handling and problem-solving ability.

         Basic computer knowledge (MS Office, CRM tools).

         Patience, empathy, and a positive attitude.

         Ability to multitask and work under pressure.

         Good listening and interpersonal skills.