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Customer Care Expert Jobs in Mumbai - Mitchell Fair & White Pvt. Ltd.

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Customer Care Expert
Mitchell Fair & White Pvt. Ltd.
Mitchell Fair & White Pvt. Ltd.
Last Date 27 Sep 2020
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Mitchell Fair & White Pvt. Ltd. - Job Details

Date of posting: 29 Jul 20

Roles and Responsibilities:

1. Resolve customer queries on phone, e-mail and WhatsApp / Live Chat

2. Handle incoming phone calls and make order confirmation calls to customers

3. Resolve customer complaints with a positive attitude

4. Define SLA for outbound chat and phone calls process

5. Custodian of Brand Mitchell and shall engage premium customers time to time.

a. Calling to customers for promotional offer

b. Follow up with Customers for repeat/refills/pending purchase

6. Help Online Team to achieve monthly sales target per month

7. Reply to customers on Website/FB/Instagram/Marketplace etc

8. Handling Orders and Logistics/Shipments via Shopify Platform

9. Creating Orders for customers on request

10. Creating customer accounts on request

11. Maintaining DSR (Daily Sales Report),NDR (Non-Delivery Report)

12. Business/Bulk/Gifting enquiries

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Mitchell Fair & White Pvt. Ltd.

Mitchell Fair & White Pvt. Ltd.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Mitchell Fair & White Pvt. Ltd. recruiting Customer Care Expert Experienced(0 to 3 yrs) candidates candidates nearby Mumbai.Mitchell Fair & White Pvt. Ltd. vacancies for Customer Care Expert is recruited through Written-test, Face to Face Interview etc.
Mitchell Fair & White Pvt. Ltd. Company recruits a lot of Experienced(0 to 3 yrs) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai can apply for Customer Care Expert position in Mitchell Fair & White Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Mitchell Fair & White Pvt. Ltd. recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Mitchell Fair & White Pvt. Ltd. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Mitchell Fair & White Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Mitchell Fair & White Pvt. Ltd. and near your city and get a secured career.