Customer Care Expert Jobs in Mumbai - Mitchell Fair & White Pvt. Ltd.

Customer Care Expert
Mitchell Fair & White Pvt. Ltd.
Mitchell Fair & White Pvt. Ltd.
Last Date 27 Sep 2020
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Mitchell Fair & White Pvt. Ltd. - Job Details

Date of posting: 29 Jul 20

Roles and Responsibilities:

1. Resolve customer queries on phone, e-mail and WhatsApp / Live Chat

2. Handle incoming phone calls and make order confirmation calls to customers

3. Resolve customer complaints with a positive attitude

4. Define SLA for outbound chat and phone calls process

5. Custodian of Brand Mitchell and shall engage premium customers time to time.

a. Calling to customers for promotional offer

b. Follow up with Customers for repeat/refills/pending purchase

6. Help Online Team to achieve monthly sales target per month

7. Reply to customers on Website/FB/Instagram/Marketplace etc

8. Handling Orders and Logistics/Shipments via Shopify Platform

9. Creating Orders for customers on request

10. Creating customer accounts on request

11. Maintaining DSR (Daily Sales Report),NDR (Non-Delivery Report)

12. Business/Bulk/Gifting enquiries

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Mitchell Fair & White Pvt. Ltd.

Mitchell Fair & White Pvt. Ltd.
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Mitchell Fair & White Pvt. Ltd. recruiting Customer Care Expert Experienced(0 to 3 yrs) candidates candidates nearby Mumbai.Mitchell Fair & White Pvt. Ltd. vacancies for Customer Care Expert is recruited through Written-test, Face to Face Interview etc.
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