Customer care head Jobs in Nagpur - Leading private company

Customer care head

Leading private company

0 Years

Not disclosed

Expired

Posted: 18 Jan 22

Job Description

a) Checking on team's performance on predefined criteria.

b) Improvement needed in getting timely BL No, Shipping Bill, EGM No, e-BRC, duty drawbacks, freight forwarder, Sending shipping documents to bank/customer & all these are updated in the logistic tracker

c) Timely submission of logistic bills & maintain tracker

d) Timely renewal of annual contracts with ECGC, advance authorization, DGFT, IEC Codes / Icegate, sales contract with transporters, freight forwarders

e) Arrange meeting with our vendors & get new vendors - freight forwarders, transporters etc f) Have updated information on import & export trade regulations & update Supervisor on recent developments

g) Managing, Delegating & Correcting team

h) Providing timely reporting of order tracker to BD & working closely with Operations to get the dispatch dates

i) Getting order clearance through customer service team & BD Team

j) Team Management, Presentation, Excellent communication, Customer focusing approach Experience - More than 6 years Pharma Industry preferable.

Job Types: Full-time, Walk-In Schedule:

Day shift

Morning shift

COVID-19 considerations:

Yes

Work Remotely: