Customer Care Jobs in Gurgaon - Columbia Asia Hospitals Private Limited

Main Job Tasks

Provides general information on services offered by the hospital.

Directs guests, patients, relatives and vendors to the appropriate departments or staff.

Controls cost and expenditure related to department stationery, telephone usage as well as minimizes wastage of electricity and water.

Is responsible for the console

• Handles all external & internal incoming calls across the hospital.
• Telephonic appointments for consultants are taken.
• Takes messages for staff & consultants.

Is responsible for outpatients ;

• Registers patients / customers,
• Screen patients and assign to the appropriate consultants
• Accompanies/directs patients to various departments/nursing stations.
• Moves charge sheets to various departments.
• Ensures that bills are paid and medicines are collected.

Is responsible for Inpatients ;

• Admissions from OPD & ER / Emergency Admissions.
• Getting the consent form signed by the inpatient relatives.
• Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, caf©, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc.
• Provides information on top up deposits to customers and follows up and ensures that deposits are collected.
• Visits patient rooms on a daily basis.

Heath screens

Assists in the health check for corporate/non corporate.

Others

• Compiles and monitors bed status reports.
• Reports any incidence that occurs at the facility to the Supervisor/Customer Care Manager.
• Ensure visitors adhere to the companies visiting hours.
• Arranges for baggage handling and other services requested by patients and relatives.
• Assists patients with wheel chair or any other requirements.
• Arranges for incoming and outgoing courier/letters to be dispatched.
• Assists in camps, health check programs, CMEs etc.
• Participates in educational programs and in-service meetings
• Need Only from Hospital Industry
• Graduation is mandatory
• Good Communication Skills
• Willing to work in Rotational Shifts

Required Candidate profile

• Must Carry updated CV as well as with one passport size photograph
• 1-5 years experience required only from Hospital/Healthcare Industry
• Should have good communication skills
• No Interviews on Sunday
• Only Male Candidate preferred
• Graduation is mandatory
• Comfortable with Rotational Shifts
• Timings: 09:00am-02:00pm