Customer Care Jobs in Mumbai - Soulflower
Customer Care
Soulflower
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 23 Apr 21
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Respond to customer queries in a timely and accurate way via phone, email, or chat
2. Identify customer needs and help customers use specific features
3. Update our internal databases with information about technical issues and useful discussions with customers
4. Monitor customer complaints on social media and reach out to provide assistance 5. Share feature requests and effective workarounds with team members
6. Inform customers about new features and functionalities
7. Follow up with customers to ensure their technical issues are resolved
8. Gather customer feedback and share with our product, sales, and marketing teams
1. Respond to customer queries in a timely and accurate way via phone, email, or chat
2. Identify customer needs and help customers use specific features
3. Update our internal databases with information about technical issues and useful discussions with customers
4. Monitor customer complaints on social media and reach out to provide assistance 5. Share feature requests and effective workarounds with team members
6. Inform customers about new features and functionalities
7. Follow up with customers to ensure their technical issues are resolved
8. Gather customer feedback and share with our product, sales, and marketing teams
Skill(s) required
Learn these skills on Internshala Trainings
Learn Business Communication
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 21st Apr'21 and 26th May'21
3. are available for duration of 2 months
4. have relevant skills and interests
Other requirements
1. Excellent communication and problem-solving skills
2. Multi-tasking abilities
3. Should be patient when handling tough cases
Perks
Number of openings-1
Certificate: Will be provided at the end of the Internship
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1189053
Job Category Diploma , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Combining beauty and fun, Soulflower is India's leading homegrown brand of natural aroma products and a pioneer of the unique concept of 'Spa@Home' which has become a revolution today! Soulflower offers tempting, exciting, natural, handmade, and vibrant spa products that will transform your hectic urban life into an oasis of peace and calm.
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