Customer Care officer jobs - Ahmedabad - Krazy Mantra - 3 to 5 years of experience - 19 February 2019
Job Description
Initiate
effective communications with customers, financial institutions, and
cardholders as necessary for obtaining verification of information and handling
chargeback Daily review and disposition of transactions flagged for
investigation.
Daily processing and documenting chargeback Continuously monitor the status of incoming orders
requiring investigation Utilize multiple internal email management applications
to communicate with customers Identify, document, and communicate detected
fraud trends, suspicious transaction characteristics and patterns Take appropriate action to identify and help
minimize the risk posed by fraud patterns and trends Work with customer service
to address customer questions and concerns regarding an investigation.
Manage and respond to escalations from
internal and external parties with proper urgency and effective communication strict adherence to security protocol regarding
company and customer data and related communications
Participate in ad hoc projects/assignments
as necessary BASIC QUALIFICATIONS
High school diploma or equivalent
2+ years of experience in Customer Service
or Investigations Specialist role
1 year of experience relevant to risk
management, fraud investigation, or financial analysis
Knowledge of credit card processing, payment
fraud investigation, prevention techniques, and charge disputes preferred
Exceptional communication skills, oral and written ability to clearly and
concisely communicate in various situations, both internal and external
Flexibility with full-time schedule, including shift assignments on
weekends/evenings Strong internet research, Microsoft Office (including Excel)
experience and overall .
PC skills PREFERRED QUALIFICATIONS Bachelor’s degree preferred Knowledge of
credit card processing, payment fraud investigation, prevention techniques, and
chargeback processing Demonstrated analytical and problem-solving skills,
including the ability to recognize non-obvious patterns.
Ability to work independently reacts
quickly, and solves problems, utilizing the available resources
Self-disciplined, diligent, and proactive and detail oriented Ability to
effectively manage time, and individually prioritize multiple tasks of competing
for priority.
Job Particulars
About Company
Krazy Mantra is a leading conglomerate based in Ahmedabad, Gujarat with diversified interests. Blending brilliance of experienced team and best of the breed technology, the company offers a wide spectrum of IT, Non-IT and Real Estate & Infrastructure solutions among others. Our portfolio comprises of many services, enabling customers in optimally utilizing digital medium in accomplishing their strategic objectives.