Customer Care officer Jobs in Ahmedabad - Nidhi Hospital
Job Description
- Greeting clients and patients by name in a friendly manner
- Becoming well acquainted with and using the computer system
- Performing opening procedures (turning on the computer system, counting the cash drawer, retrieving messages, returning phone calls, knowing surgery and appointments schedules,)
- Organizing and maintaining patient records, consent forms, payment forms, etc
- Answering multi-line telephone
- Invoicing patients and dismissing patients that are labeled as RTG-R (ready-to-go receptionist discharge)
- Preparing patient charts for nurses and doctors
- Taking appropriate messages or routing messages to appropriate voicemails
- Preparing information packets
- Reconciling invoices and money at the end of the day
- Sending welcome cards, sympathy cards, reminder cards
- Calling to confirm appointments for the next day
- Making appointments and scheduling surgeries for the appropriate doctor
- Filing charts
- Pulling charts for Nurse recalls and Doctor call backs
- Becoming acquainted with vaccine protocols for different species
- Obtaining knowledge of products and food
Job Particulars
About Company
Nidhi Hospital: In Pursuit of Quality healthcare
Nidhi healthcare Ltd. has embarked on an ambitious initiative with the launch of Nidhi Hospital a 70 beds Multi Specialty in heart of Ahmedabad. As an associate hospital of Nidhi healthcare Ltd. Nidhi Hospital offers a holistic range of medical services to patients from across the globe.
The medical team at Nidhi Hospital comprise of highly skilled and qualified Consultants with exposure to international systems and protocols. The support medical team comprising of Registrars and Medical Officers is competent and has well trained paramedical staff.
At the Hospital, equal focus has been provided in creation of a professional nursing and support staff .The staff has been trained to handle all medical emergencies and provides the best Clinical and Nursing Care Pathways. Special thrust has been provided in developing competence in Critical Care Nursing functions.
The medical and nursing teams are ably supported by administrative staff, with a very patient focused Customer Care Team engaged in delivering a high degree of customer satisfaction.At Nidhi, we believe to deliver things according to the choice of patients and listen to their views and responding to them accordingly. We strive to improve quality of patient care, monitoring and measuring the treatment of our patients as industry benchmark.
