Customer Care officer Jobs in Bangalore - G7CR Technologies
Customer Care officer
G7CR Technologies
0 Years
6000 - 15000 Monthly
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 25 Apr 18
Job Description
We are looking for a Candidates for the customer care representatives
- Eligibility Criteria: Fresher’s/Experienced candidates
- Excellent English communication skills + Any South Indian Language(Hindi/Bengali/Tamil) is mandatory.
- Qualification : 10TH,12TH,Any Graduate
- Shift :General Shift (Purely Day Shift)
- Job role: Giving information to the Customer about customer concern
- Job type: Target basis inbound process/Outbound process
- Respond to customer enquiries in an inbound/outbound call centre environment.
- Strive towards first call resolution.
- Support international customers through inbound & outbound processes.
- Provide support and assistance over the telephone in a prompt, efficient and professional manner.
- Make client feel that they have received the best service at all times.
- Possess good knowledge of the organisations products and processes.
- Maintain TAT for all calls
- Adherence to company norms policies and procedures. Adhere to call scripts and bank policy/ procedures.
- Prepare daily reports.
- Meet all performance standards set by the organisation.
- Strive towards attaining higher levels of efficiency and quality performance levels..
- Work on process improvement projects and initiatives. Undertake process improvement initiatives.
- Maintain adequate product and call handling expertise to perform the job efficiently
- Work towards developing sound understanding of work environment and deliverable..
- Help and guide new hires and junior CSRs to perform their role well.
- Assist CSRs with questions concerning real time customer inquiries.
- Assist with transition of new representatives.
- Provide team support during Managers absence when requested.
- Assist Managers with monitoring/ mentoring of the CSRs.
- Train CSRs with fast call closures techniques Reduce ACT( average call time),Handle irate/abusive customers.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id413723
Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
G7CR Technologies
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