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Customer Care officer Jobs in Bangalore - G7CR Technologies

Customer Care officer
G7CR Technologies
G7CR Technologies
Last Date 24 Jun 2018

G7CR Technologies - Job Details

Date of posting: 25 Apr 18

We are looking for a Candidates for the customer care representatives

  • Eligibility Criteria: Fresher’s/Experienced candidates
  • Excellent English communication skills + Any South Indian Language(Hindi/Bengali/Tamil)  is mandatory.
  • Qualification : 10TH,12TH,Any Graduate
  • Shift :General Shift (Purely Day Shift)
  • Job role: Giving information to the Customer about customer concern
  • Job type: Target basis inbound process/Outbound process
 Job Description:
  •  Respond to customer enquiries in an inbound/outbound call centre environment.
  • Strive towards first call resolution. 
  • Support international customers through inbound & outbound processes. 
  • Provide support and assistance over the telephone in a prompt, efficient and professional manner. 
  • Make client feel that they have received the best service at all times. 
  • Possess good knowledge of the organisations products and processes. 
  • Maintain TAT for all calls
  • Adherence to company norms policies and procedures. Adhere to call scripts and bank policy/ procedures. 
  • Prepare daily reports. 
  • Meet all performance standards set by the organisation. 
  • Strive towards attaining higher levels of efficiency and quality performance levels..
  • Work on process improvement projects and initiatives. Undertake process improvement initiatives. 
  • Maintain adequate product and call handling expertise to perform the job efficiently
  • Work towards developing sound understanding of work environment and deliverable..
  • Help and guide new hires and junior CSRs to perform their role well. 
  • Assist CSRs with questions concerning real time customer inquiries. 
  • Assist with transition of new representatives.
  • Provide team support during Managers absence when requested. 
  • Assist Managers with monitoring/ mentoring of the CSRs. 
  • Train CSRs with fast call closures techniques Reduce ACT( average call time),Handle irate/abusive customers.

Hiring Process : Face to Face Interview

About G7CR Technologies

G7CR Technologies

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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G7CR Technologies recruiting Customer Care officer fresher’s in Bangalore. The G7CR Technologies vacancies for Customer Care officer is filled through Face to Face Interview etc.
G7CR Technologies jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Care officer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to G7CR Technologies recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of G7CR Technologies and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of G7CR Technologies and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.