Freshersworld does not charge any amount for job placement. Beware of fraudsters who ask you to pay on the pretext of giving a job. Know More

Post A Job

Customer Care officer Jobs in Hyderabad - HRH NEXT

Customer Care officer

HRH NEXT
experience-icon 0 Years
salary-icon 9000 - 14000 Monthly
qualification-icon Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BSc, MCA, BVSc, 12th Pass (HSE), Vocational Training, Other Graduate, Other Post Graduate, Other Course
Expired

Posted: 10 Mar 20

Job Description

Job Description for CCE

No of Positions: 100

Designation: Customer care executive                                            

Location: Abids, Hyderabad

Languages : Telugu, Hindi & English

Qualification: Undergraduates/Graduates

Experience : Fresher/ Experienced

Shifts : Rotational  

Key Roles and Responsibilities :

  • Managing Inbound and/or outbound calls

  • Following various communication scripts when speaking to a customer;

  • Identifying customer needs, answering questions and providing solutions/alternatives to issues;

  • Upselling products and services wherever possible;

  • Building sustainable customer relationships;

  • Keeping records of all conversations organized;

  • Building product knowledge; and improving performance and achieve targets.

  • Maintaining and improving quality results by adhering to standards and guidelines.

Call Centre Agent Skills:
  • Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.

  • Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.

  • Flexible: Agents have to be able to adapt to unique customer queries and situations.

  • Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

  • Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.

  • Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.

  • Professional: Agents must be able to apply professional behaviour with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.

Desired Candidate Profile 

 

  • Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply

  • Fluency in communication(English/Hindi/Telugu)

  • Familiar with MS Office Tools

  • Have a good attitude - should be committed to the work

  • Can-do attitude with ability to manage multiple tasks in tight timeline frames.

  • Ability to work independently with strong attention to detail and quality.

  • Must be patient and a good listener to answer customer query and concerns.

  • Excellent customer handling and customer engagement skills.

          

Job Particulars

Education Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BSc, MCA, BVSc, 12th Pass (HSE), Vocational Training, Other Graduate, Other Post Graduate, Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id885096
Locality Address Abids , Ameerpet
State Telangana
Country India

About Company

HRH NEXT SERVICES PVT LTDOurs is BPO inbound domestic voice process
LOCATED IN ABIDS HYDERABAD
Jobs By Location
Job & career videos
scroll-icon scroll-icon
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
ARE YOU A FRESHER? REGISTER NOW
Looking for your first Dream Job?
Update Resume
Upload Resume