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Customer Care officer Jobs in Hyderabad - HRH NEXT

Customer Care officer
HRH NEXT
Hyderabad(Abids , Ameerpet)
M.Com, BBA/BBM, MA, BSc, BCA, MBA/PGDM, BE/B.Tech, BEd, Vocational Training, 12th Pass (HSE), Other Course, Diploma, Other Post Graduate, B.Com, Other Graduate, BA, BVSc, MCA
9000 - 14000 Per Month
Customer Care officer Jobs in Hyderabad - HRH NEXT
Last Date 09 May 2020
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HRH NEXT - Job Details

Date of posting: 10 Mar 20

Job Description for CCE

No of Positions: 100

Designation: Customer care executive                                            

Location: Abids, Hyderabad

Languages : Telugu, Hindi & English

Qualification: Undergraduates/Graduates

Experience : Fresher/ Experienced

Shifts : Rotational  

Key Roles and Responsibilities :

  • Managing Inbound and/or outbound calls

  • Following various communication scripts when speaking to a customer;

  • Identifying customer needs, answering questions and providing solutions/alternatives to issues;

  • Upselling products and services wherever possible;

  • Building sustainable customer relationships;

  • Keeping records of all conversations organized;

  • Building product knowledge; and improving performance and achieve targets.

  • Maintaining and improving quality results by adhering to standards and guidelines.

Call Centre Agent Skills:
  • Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.

  • Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.

  • Flexible: Agents have to be able to adapt to unique customer queries and situations.

  • Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

  • Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.

  • Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.

  • Professional: Agents must be able to apply professional behaviour with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.

Desired Candidate Profile 

 

  • Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply

  • Fluency in communication(English/Hindi/Telugu)

  • Familiar with MS Office Tools

  • Have a good attitude - should be committed to the work

  • Can-do attitude with ability to manage multiple tasks in tight timeline frames.

  • Ability to work independently with strong attention to detail and quality.

  • Must be patient and a good listener to answer customer query and concerns.

  • Excellent customer handling and customer engagement skills.

          

Job Summary

Job Type : Full Time
Job Category : MBA,Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About HRH NEXT

HRH NEXT SERVICES PVT LTDOurs is BPO inbound domestic voice process
LOCATED IN ABIDS HYDERABAD
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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HRH NEXT recruiting Customer Care officer candidates nearby Hyderabad(Abids , Ameerpet).HRH NEXT vacancies for Customer Care officer is recruited through Written-test, Face to Face Interview etc.
HRH NEXT Company recruits a lot of candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, MBA/PGDM, BE/B.Tech, BEd, Vocational Training, 12th Pass (HSE), Other Course, Diploma, Other Post Graduate, B.Com, Other Graduate, BA, BVSc, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad(Abids , Ameerpet) can apply for Customer Care officer position in HRH NEXT. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the HRH NEXT recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of HRH NEXT and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of HRH NEXT and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in HRH NEXT and near your city and get a secured career.