Customer Care Officer Jobs Opening in Riemen Solution Private Limited at Ambattur, Anna Nagar, Ashok Nagar, Chennai
Customer Care officer
Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Job Particulars
About Company
In the year 2014, Riemen Solution BPO was founded. Riemen Solution is a renowned BPO firm that has expanded into industries such as digital marketing, web development, multilingual support, PAN India, FOS Services, staffing services, back office services, bulk SMS, and IT services.
Riemen Solution BPO Services is a major provider of business process outsourcing services in India. We provide more than just telemarketing services, unlike some BPO firms. Riemen Solution, on the other hand, concentrates on offering comprehensive solutions to B2B and B2C business owners, partnering with them directly to tackle those critical but repetitive chores that enable small and mid-sized enterprises to grow.