Customer Care operator Jobs in Navi Mumbai - Home Credit India Finance Pvt. Ltd
Customer Care operator
Job Description
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Particulars
About Company
Home Credit is a leading consumer finance provider that offers you easy, simple and fast loans for your every dream. We believe in making financial services simple, transparent and easily accessible to all.
Home Credit India is part of the international Home Credit Group that began operations in Prague, Czech Republic and that has a presence across ten countries in Europe and Asia today. After setting up business in India in 2012, we are one of India’s fastest growing Non-Banking Financial Companies (NBFCs) with operations in over 60 cities across 15 states and counting. Home Credit India has a strong network of over 7,000 Point-of-Sale (PoS) outlets servicing a growing customer base of over 10.2 lakh, through an employee base of nearly 18,000 committed individuals.
