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Customer care professional Jobs in Gurgaon - American Express

Customer care professional
American Express
20000 - 40000 Per Month
American Express
Last Date 25 Sep 2017

American Express - Job Details

Date of posting: 27 Jul 17
  • Its a voice profile.
  • Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products 
  • Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Highlight issues through feedback and recommend changes 
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate
  • Document necessary account information and offer custom solutions that benefit the customer.
Experience Required:
  • Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
Skills Required:
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card product would be preferred.
  • Demonstrated consultative experience, ability to influence, resourceful.
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Hiring Process : Written-test, Face to Face Interview

About American Express

About American Express: 
We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. 
Overview of the Business: 
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. 
A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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American Express recruiting Customer care professional fresher’s in Gurgaon. The American Express vacancies for Customer care professional is filled through Written-test, Face to Face Interview etc.
American Express jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer care professional should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to American Express recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of American Express and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of American Express and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.