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Customer care professional Jobs in Gurgaon - American Express

Customer care professional

American Express
experience-icon 0 Years
salary-icon 20000 - 40000 Monthly
Expired

Posted: 27 Jul 17

Job Description

  • Its a voice profile.
  • Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products 
  • Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Highlight issues through feedback and recommend changes 
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate
  • Document necessary account information and offer custom solutions that benefit the customer.
Experience Required:
  • Prior customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
Skills Required:
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Strong written and verbal communication.
  • Analytical mind & attention to detail.
  • Knowledge of Amex card product would be preferred.
  • Demonstrated consultative experience, ability to influence, resourceful.
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Particulars

Education B.Com
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id327361
Job Category Tech Support
Locality Address
Country India

About Company

About American Express: 
We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide—combined with our leading edge marketing, information management and rewards capabilities—enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. 
Overview of the Business: 
At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. 
A career in World Service at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. 
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