Customer Care Representative Jobs - Gurgaon - FedEx Express - 0 to 4.0 years of experience - 09 October 2019

FEATURED JOB

Customer Care Representative

FedEx Express

0 to 4 Years

16000 - 20000 Monthly

Expired

Posted: 09 Oct 19

Job Description

Responds to all types of Customer calls/communications (self-service, product and services, invoicing, customs regulatory etc) using competency and available tools to provide optimum services, information and advice. Additionally, performs less complex traces and routine problem resolution

Contributes to assigned learning events, and uses appropriate methods to acquire a good understanding of changes and developments within the FedEx business (regulatory changes, systems, processes, products, value added services etc), together with developments with the Customers

Uses appropriate methods and tools to organise assigned types of transactions and new work requests. Includes receiving work via multiple channels, prioritising each transaction and maintaining required progress to consistently meet Customer expectations/FedEx standards

Performs realistic assessments of progress and escalates potential issues to minimise the incidence of escalated calls