Customer Care Representative Jobs in Bangalore - Embibe Individual Private Learning
Customer Care Representative
Job Description
Manage large amounts of incoming calls/chats
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customers through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
Follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
In addition to managing above-mentioned responsibilities, this individual will manage escalations, refunds and discount queries.
Competencies
- Communication Proficiency
- Customer/Client Focus
- Decision Making
- Maintain Discretion
- Flexibility
- Leadership
- Problem Solving
- Results Driven
- Teamwork Orientation
- Technical Capacity
Should be flexible to work in shifts and on weekends.
Job Particulars
About Company
We deliver personalized learning and predictable learning outcomes for each aspiring individual.
We have built world-class products that empower the education ecosystem - students, teachers, educational institutes, and parents, by enabling them to understand students' strengths and weaknesses down to the most granular concept level.
Each Embiber is passionate about making a meaningful impact in the way we learn, process and educate ourselves. We are highly transparent in our goals, our communication, feedback,
and results. Aditi Avasthi, the founder CEO, leads the company's vision of building the future of learning and education, personalized to each and available to all. We have partnered with Reliance Jio earlier this year to work towards our collective vision of democratizing education and impacting a billion lives.
