customer care representative Jobs in Indore - Talenthiring.in
Job Description
- To provide world class service to all small business customers in a customer centric environment .
- Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools.
- Assisting customers with inquiries while providing consultative support and recommendations.
- Document in detail all interactions with customers.
- Effectively articulate complex information to a variety of technical and non-technical customers.
- Educate customers on products.
- Help customers to be successful.
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating
Job Particulars
About Company
We ‘Talent hiring’ are a team of young entrepreneur with an objective to solve problems of employers and employees .We match talent with talent quickly, effectively. And in a way that builds trust and Respect between everyone. So if you want to work at the forefront – or you want your business to stay there – we have the expertise and energy to make it happen. But we’re more than consultants. We’re a trusted partner and advisor, prepared to challenge the norm and drive for the exceptional. Why? Because it is the right way to work. We employ highly experienced recruitment specialists and we pride ourselves on having strong expertise in what we do. In every specialty we focus on, we understand the human resource challenges because we’ve been there. Having direct and executive search experience, our recruitment consultants understand how to assess and select the best talent and are known for successfully recruiting hard-to- fill positions. With access to a robust talent database and rigorously assessing thousands of candidates per year, we know the best candidates on the market. We offer our own assessment centres and candidate screening unlike any other to find the right candidates who are a cultural fit for your organization. We can save you time, worry and money. Most importantly, we remove the risk of running a business that lacks the talented staff to make it succeed.