Customer Care Representative Jobs in Mumbai - KuehneNagel
Customer Care Representative
KuehneNagel
0 to 3 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 17 Mar 21
Job Description
Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Role
Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Responsibilities
Your Role
Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Responsibilities
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center
- Establish and strengthen operational relation to customer contact(s) through daily interaction and regular care visits
- To qualify customer inquiries and provide quotations within the given price band and in line with the national leeway in decision-making
- To follow-up on and close quotations to expand the share of wallet
- To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order
- To ensure complete and correct customer contact data, service data and changes in KN systems
- To document, resolve and analyze all complaints. Identify, share and eliminate root causes
- To create, review and refine customer reports
- Minimum graduate from a recognised university
- Good Communication skills
- Working Experience in Freight forwarding industry in handling sea logistics
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1148270
Job Category Diploma , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Kuehne+Nagel
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