Customer Care Specialist Jobs in Pune - Veritas Technologies
Customer Care Specialist
Veritas Technologies
3 Years
Not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 06 Apr 21
Job Description
What You Will Be Doing
- Serve as the first point of contact for Customers and Partners for general queries relating to licensing, entitlement, portal access, and technical support.
- Quickly respond to customer calls, web cases, emails and chats.
- Deliver a high level of service and provide prompt resolution to ensure customer satisfaction
- Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed
- Adhere to defined case handling processes and use appropriate reference materials and internal knowledge documents efficiently.
- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
- Build and maintain customer relationships in support of Customer Onboarding and Customer retention
- Facilitate a positive and productive team environment
- Graduation in any discipline is a MUST
- Minimum of 3 years Customer Service experience (or equivalent experience) and there is no maximum limit for number of years of experience
- Excellent English business communication skills (Read, Write and Speak)
- Experience in working in 24x7 environment is a must
- Experience in Software and Technology industry is preferred
- Experience in customer relationship management tools is preferred
- Experience in Enterprise Resource Planning tools such as Oracle is preferred
- Ability to quickly respond, efficiently manage time and multitasking
- Ability to explain complex ideas in simple terms
- Problem solving skills and meticulously work across cross function teams to resolve customer issues
- Proficiency in Microsoft Office Suite
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1172607
Job Category Diploma , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Veritas Technologies
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