Customer Champion jobs - Bangalore - Nestaway technologies pvt. limited - 0 to 4 years of experience - 02 July 2021
Customer Champion
Job Description
· Effectively manage large amounts of incoming calls & emails
· Generate sales leads
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships of trust through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools.
· Meet personal/team sales targets and call handling quotas
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents.
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers.