Customer Delight Executive Jobs in Jaipur - EduCommerce Technologies Pvt Ltd
Job Description
- MYLY is looking for a dynamic, responsive and detail-oriented person for its operations team.
- This position is ideal for someone who has a keen sense of customer service, understands technology products and is willing to roll his/her sleeves and get hands dirty.
- You will be reporting to the Manager Operations
DUTIES + RESPONSIBILITIES:
- Ensuring customers are able to use the MYLY solution in a seamless manner
- Ensuring all customer complaints, issues & queries are logged and responded under defined turn-around time
- Ensuring all customer emails, phone-calls are well attended and responded satisfactorily
- Coordinating with technology team to get resolution to customer queries
- Coordinating with product team to plan for incorporation of customer requirements in product development roadmap
- Planning and delivery of customer training
- Complete responsibility of customer on-boarding, data upload and go-live
- Provide feedback for making MYLY a customer-friendly product
KNOWLEDGE, SKILLS, + ABILITIES:
- Must be extremely detail oriented with strong attention to follow-through
- Strong writing skills
- Communicate effectively in both written + verbal English
- Flexible in work functions + duties
- Ability to manage multiple tasks + meet deadlines
- Proficient in managing large amounts of data + ability to interpret + extract meaningful insights
- Exceptional time management skills
- Strong teamwork skills
- PC proficiency + strong skills in MS Office Suite (Outlook, Word, Excel) essential
- Must be able to focus for long periods of time at a computer screen given the nature of the digital business
Job Particulars
Education B.Com, B.Pharm, BA, M.Com, M.Pharm, MA, BBA/BBM, BCA, BEd, BHM, BSc, MEd, MS, MSc, MSW, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id412910
Job Category Tech Support
Locality Address
State Rajasthan
Country India
About Company
EduCommerce Technologies Private Limited is a venture capital funded, EdTech Startup. Co-founded by serial entrepreneurs, it is on its way to becoming the official communication channel for schools and one-stop shop for students’ learning needs.
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