Customer Delight Officer Jobs in Bangalore - VPRORECRUIT PVT LTD

JOB DESCRIPTION                                                                                                          

• Title: Customer Support Officer                                                                                         
• Location : BangaloreGrade: DS1           

• Customer care specialists are responsible for making outbound calls to new and existing customers regarding a variety of requests or sales calls. 
• Using their knowledge of products or services as well as great selling skills, these professionals address queries, provide support and sell different products, as needed, to keep customers satisfied and retain business.
  
• Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. 
• The ability to cross-sell products is also essential. 
• Demonstrated success in sales and customer service is required. 
  

• To make outgoing calls to customers & keep them informed about new products and services.
  
• To try and sell the products and services to people
  
• To listen to objections and handle them effectively
  
• To enter the details of every interaction in the system researching, locating, and providing information
  
• Determines requirements by working with customers
  
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
  
• Education & Experience
  
• Under Graduates/Graduates
  
• Fresher – 0 t0 12 months experience in sales could be an added advantage
  

• Regional Language Communication Skill
  
• Basic Telephone Etiquettes & MS Office
• Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  
• Ability to write, read and speak English to suit business need
  
• Decision Making, Numerical Ability & Logical Reasoning
  
• Customer Focus and Being Attentive
  
• Trouble shooting
  
• Selling skills
  
• Interview Mode: Face-Face only